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Conflict Resolution, by Daniel Dana
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Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
- Sales Rank: #130941 in Books
- Published on: 2001-01-03
- Released on: 2001-01-03
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .60" w x 6.20" l, .64 pounds
- Binding: Paperback
- 192 pages
From the Back Cover
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts―in Today’s Higher-Stress Workplace
Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation―with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others―as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities―instead of win-lose or lose-lose contests
Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts―and fostering teamwork―in the workplace.
Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
* Clear, concise definitions of conflict management terms and jargon
* Tips for being smart when managing and resolving conflicts
* How-to hints to make conflict management go a little easier
* Practical advice to avoid mistakes when dealing with conflict
* Warning signs for where things could go wrong
* Case studies and examples of how others have managed conflict
* Specific procedures for resolving different kinds of conflicts
About the Author
Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.
Most helpful customer reviews
15 of 16 people found the following review helpful.
Handy book for resolving conflicts.
By Nathan Cumar
This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.
All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
5 of 5 people found the following review helpful.
Looking for the basics in CR, this is your book!!!
By Dana Camp-Farber
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
5 of 5 people found the following review helpful.
A Must Read for Managing Workplace Conflict
By Lester Rennard
Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.
A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.
As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.
This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.
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